Don’t think of it as complaining

just a gift from one friend to another

hrmphhh!
I felt disgruntled
after using an online service
advertised as “free!"

because after I used
their really great service

I found
in the end…

to actually download
what I’d made…

I had to subscribe for a fee

bait and hook?
I am not a fish

---

This has happened to me twice in the last month.
I’m not a fan!

Complain about the way other people make software by making software. ~Andre Torrez

So in addition to recognizing the tactic as a customer service faux pas, I paused overnight and then sent the company a letter.

Writing from a place of generosity, I explained that I felt great while using their service…because it’s a useful/user friendly service…followed by how disappointed I felt in the end.

People will forget what you said, people will forget what you did, but people will never forget how you made them feel. ~Maya Angelou

It’s been almost 24 hours since I sent the email—no response.

And that’s okay because I’ve learned…
not to use
bait and hook
as a business practice.

And maybe, because I did not respond with anger, somebody at the company heard me.

Moving on to the here and now…

Be the change you want to see. ~Gandhi