hrmphhh!
I felt disgruntled
after using an online service
advertised as “free!"
because after I used
their really great service
I found
in the end…
to actually download
what I’d made…
I had to subscribe for a fee
bait and hook?
I am not a fish
This has happened to me twice in the last month.
I’m not a fan!
Complain about the way other people make software by making software. ~Andre Torrez
So in addition to recognizing the tactic as a customer service faux pas, I paused overnight and then sent the company a letter.
Writing from a place of generosity, I explained that I felt great while using their service…because it’s a useful/user friendly service…followed by how disappointed I felt in the end.
People will forget what you said, people will forget what you did, but people will never forget how you made them feel. ~Maya Angelou
It’s been almost 24 hours since I sent the email—no response.
And that’s okay because I’ve learned…
not to use
bait and hook
as a business practice.
And maybe, because I did not respond with anger, somebody at the company heard me.
Moving on to the here and now…
Be the change you want to see. ~Gandhi
Hmmm...the cost of free services! And hopefully that is the full extent of that hook. In lots of other instances, the "game" is to garner information about you as a prospective customer. That gets sold to monster digital data businesses that sell bundles of lots of folks information to advertisers, etc. Google used to own their practice of doing just that, by saying that it would help their pop up ads be more tailored to your "needs." For some reason, the "tailored" result never felt like a good fit!